Citizen Charter


    We, the members of Nizamabad Police, shall uphold the Law and the Rights of all people for a safe and secure environment,conducive to their internal and external growth and development. Towards this end, we set for ourselves the following objectives:


  • Protect the lives and liberties of the people from criminal and anti-social elements and bring about improvement in the quality of life in the society.
  • Earn the goodwill, support and active assistance of the community.
  • Co-ordinate with other departments of criminal Justice System.
  • Equal treatment regardless of caste, religion, social and economic status or political affiliations.
  • Due consideration for women, children, senior citizen and weaker sections.
  • Improve professional knowledge, skills and attitudes and adopt modern methods in police work.
  • Promote human rights and professional values of integrity, honesty and efficiency.

    Basic duties of the Police are maintenance of Law and Order, prevention. and detection of crime, traffic management, enforcement of various laws of the land.


    The citizens have certain rights with reference to the duties of the Police as stated above. As a step towards transparency and accountability in administration, a Citizens charter has been issued with reference to the duties to be performed by the Police Officers of Nizamabad District.


    1. Any citizen who has knowledge of preparation or commission of any crime or who has any complaint to make with reference to the duties of the Police as enumerated above can approach the Police Station and give such information available with him or her.

    2. If any such information furnished to the Police at the Police Station discloses the commission of a cognizable offence, a First Information Report (F.I.R) shall be reduced to writing by the Officer in-charge of the Police Station and a copy of the same shall be given forthwith to complainant who gave the information leading to the registration of FIR free of cost (Section 154 of the Code of Criminal Procedure). Offences against Law are classified into two heads: (a) Cognizable, and (b) Non-Cognizable. Offences under the Indian Penal code or special and other local laws in which Police Officers are authorized to arrest without warrant are cognizable. Other offences are non-cognizable.

    3. According to the Code of Criminal Procedure, any officer and above of the rank of Head constable can function as the Station House Officer in-charge of the Police Station in the absence of Police Sub-Inspector, the senior most Asst Sub-Inspector present at the Police Station or the senior most Head constable present functions as the Station House Officer. (Section 2 (0) of the Code of Criminal Procedure).

    4. If the complaint/ information is given orally, it is the duty of the Station House Officer of the Police Station approached to reduce the said complaint into writing read it over to the complainant and on his or her acceptance about the correctness of the recorded statement, obtain his or her signature and issue the FIR.

    5. If any Station House Officer refuses to take cognizance of the complaint which discloses a cognizable offence, the concerned citizen can send the substance of such information in wirting by post or hand it over in person to the Superintendent of Police of the district having jurisdiction over that Police Station. The concerned Superintendent of Police, if satisfied that information disclosed the commission of a cognizable offence, shall either investigate the case himself/ herself or direct an investigation to be made by any Police Officer sub-ordinate to him/her (Section 154 Cr.PC).

    6. In case , the complaint made to the police Officer by the citizen does not disclose the commission of any cognizable offence, the concerned Police Officer in-charge of the Police Station can refuse investigation into the complaint. He shall enter or cause to be enter the substance of the information disclosing a non cognizable offence in station diary, refer the informant to the magistrate (Section 155 (1) Cr.PC).

    7. If such complaint is made in writing, the Station House Officer of the Police Station must issue an acknowledgement for having received the complaint.

    8. If the complainant is not satisfied by the refusal of the Police to register a case on his or her complaint, he or she can approach the court and if directed by the court in writing, the concerned Police Officer shall register the case and investigate as per orders of the court. In such cases non cognizable cases, the Police Officer does not have power to arrest without warrant.

    9. If the Officer incharge is satisfied that there are no sufficient grounds to investigate the case, he can record his reason in the F.I.R. and inform the complainant to that effect and send a copy of the F.I.R. to the Court and also issue an endorsement to the complainant to this effect. (157 (b) Cr. P.C).

    10. In case, the place of occurrence of the offence does not fall in the jurisdiction of the Police Station at which the Complaint has been made or the FIR has been registered, the Station House Officer after registering the F.I.R., should transfer the case to the Police Station having jurisdiction over the place of occurrence and inform the complainant regarding this transfer. This fact has to be mentioned in the F.I.R. itself. On the ground of jurisdiction alone, issue of F.I.R. should not be refused or delayed.

    11. After completion of investigation the investigating, officer should send written information under acknowledgement to the complainant informing him of the exact nature of the final report of the investigation in the case. (Section 173 (2)(i) Cr. P.C)

    12. In the event of the complaint being closed as false or mistake of fact or mistake of law or undetected, the complainant has the right to challenge the Police report in the court.

    13. A Police Officer investigating the case has the power to secure the attendance of any person who appears to be acquainted with the facts and circumstances of the case and examine such person. No woman or male person under the age of 15 years shall be required to attend at any place other than the place in which such male person or woman resides. (Section 160 Cr. P.C)

    14. A Police officer may without an order from a Magistrate and without warrant, arrest any person under section 41 & 42 of the Cr. P.C. According to section 41 of the Cr. P.C any Police Officer may without an order from a Magistrate and without a warrant, arrest any person (a) Who has been concerned in any cognizable offence, or against whom a reasonable complaint has been made, or credible information has been received, or a reasonable suspicion exists, of his having been so concerned;